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Rent collection
Handling a failed or returned payment
Online rent payments through Aptoria are planned, so there are no Aptoria-processed payments to fail yet. What to do when a payment made elsewhere bounces.
The short answer
Online rent payments through Aptoria are planned, so Aptoria does not process, retry, or reverse payments today. If a payment a tenant made outside Aptoria bounces, handle it in your own records and with the tenant, and decide on any returned-payment fee yourself under your lease and local rules.
Status
Aptoria does not process rent payments yet, so automatic retries and returned-payment handling are planned along with online rent collection.
When a payment made outside Aptoria bounces
Tell the tenant promptly and in writing, keep the bank’s return notice, and agree on how they will pay. Any returned-payment fee is your decision under the lease and local rules.
If a balance stays open, Aptoria’s Late rent notice template can help you write a factual notice that you copy, download, or print and deliver yourself. Check it against your state’s rules first.
Frequently asked questions
Check the rules where the property is
These resources organize state-level starting points. They are not a substitute for checking the current local rule, lease, or qualified advice before you act.
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