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Sign in, then Properties → Add property. Enter the address, then add at least one unit with a monthly rent. The agent uses this to generate rent periods automatically.

Tenants → Invite. Send a magic-link email. They click, sign in, and either claim the unit you chose or apply if it's open to applications.

Starter is free for one unit. Pro unlocks Plaid-supported ACH autopay setup, DocuSign integration, automated late-fee proposals, and reviewable AI approval rules. See Pricing for the full comparison.

When you connect Stripe (Settings → Accept rent payments), tenants pay via card or US bank account through Stripe Checkout. Funds settle to your linked bank account, minus our platform fee and Stripe's processing fee.

Yes — Pro plan and above. The tenant links their bank with Plaid in their Settings, then authorizes ACH autopay. Scheduled payment attempts run near the due date and stay tied to provider status.

Rent Collection → click the ⋮ menu next to the period → "Record payment received" → pick Cash/Check/Other. Add a note for your records.

Yes. ⋮ menu → "Waive late fee" → add a reason. The fee is removed; the original rent amount stays due. Click "Restore waived fee" to undo.

We track the failure, mark `late` if past due, and email the tenant a retry link. After 3 failures we propose an NSF fee for your approval and stop auto-retrying.

On application approval, we render a 19-clause residential lease from the lease terms (rent, deposit, dates, pets, occupants). Both parties get to review and sign in-app — no DocuSign account required.

Yes. The tenant can decline with an optional reason from the Review screen. You'll get an email and the lease is marked declined; the unit goes back to vacant.

Electronic-signature validity depends on consent, disclosure, record retention, the document and workflow, and applicable law. Aptoria is not legal advice; have qualified counsel confirm your use case. Supported workflows retain available signing evidence.

Open the tenant's detail page → "Send renewal offer" → set the new rent and end date. The tenant sees the offer in their app and accepts or declines.

Messages — threaded conversations per tenant. Tenants and landlords can send attachments. AI-drafted replies appear on incoming messages; you can edit or send as-is.

Yes. Tenant detail page → Private notes. Only visible to you.

Aptoria doesn't handle the legal eviction process directly. Mark the lease as terminated and consult your local housing court or a landlord-tenant attorney.

It can prepare routine work from records in your workspace: draft a renewal, triage a maintenance request, draft a tenant reply, or surface a late-fee candidate. Whether a workflow can move beyond preparation depends on the policy, provider setup, evidence, and human-review boundary configured for that workflow.

Only in eligible, configured workflows. Approval rules set category thresholds, but provider-dependent, legally serious, access-sensitive, and out-of-policy actions still wait for review. The published human-required floor cannot be turned off.

The Audit log shows the action, actor, available trigger and evidence context, timestamps, and outcome for supported records. Open Settings → Audit log, then review the linked workflow receipt before treating an external action as complete.

Row-level security on every multi-tenant table — tenants can only see their own data, landlords only see their own properties. The Supabase service-role key never reaches the browser.

Yes. Settings → Two-factor authentication. Use any authenticator app (1Password, Authy, Google Authenticator).

We support data export (Account → Export my data) and account deletion (Account → Delete account). For GDPR-specific requests, contact support.

Postgres on Supabase (US-East by default). Files in Supabase Storage (private bucket). Stripe holds payment instrument data; we never see card numbers.

Settings → Billing → choose a plan. You're sent to Stripe Checkout; on success you're redirected back and your account upgrades instantly.

Settings → Billing → Manage billing → opens the Stripe Customer Portal. Update card, download invoices, or cancel from there.

Pro and Portfolio bill by active units. We re-count nightly. If you removed a unit mid-cycle, you'll see a prorated credit on the next invoice.