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Maintenance
Maintenance requests (planned)
Maintenance requests, triage, and vendor dispatch in Aptoria are planned. How they will work, and how to handle repairs today.
The short answer
Taking maintenance requests from tenants through Aptoria is planned, because it needs tenant portal invites, which are planned too. Sorting maintenance requests by urgency in Aptoria is planned. Sending jobs to vendors from Aptoria is planned.
Status
Taking maintenance requests from tenants through Aptoria is planned, because it needs tenant portal invites, which are planned too.
Sorting maintenance requests by urgency in Aptoria is planned.
Sending jobs to vendors from Aptoria is planned.
How it will work
When maintenance requests are enabled, a tenant will describe the problem and add photos from their portal. Aptoria will sort each request by urgency so a true emergency, such as no heat, a major leak, or anything affecting safety, is not left behind routine wear.
A clear, in-scope repair under the cap you set will be able to go to a vetted vendor; anything over the cap, ambiguous, or serious will wait for your decision.
Handling repairs today
Keep one channel for repair requests, ask for photos, and write down when each request came in and when it was fixed. Handle anything affecting safety or habitability first.
When you need to enter a unit for a repair, Aptoria’s Notice of entry template helps you give written notice; fill it in, then copy, download, or print it and check it against your state’s rules.
Limits you can set now
Under Settings → Agent → Per-task spend limits, the repairs category has a per-job cap with optional daily and monthly ceilings. Those limits will govern vendor dispatch once it is enabled; nothing goes to a vendor from Aptoria today.
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