Setting up a payment plan

How a tenant who is behind can spread a balance across installments, how you approve or decline the plan, and how paying an installment reduces the rent they owe.

A payment plan lets a tenant who cannot pay a balance all at once spread it across several scheduled installments. The tenant proposes the plan from their portal — a total amount and a set of dated installments that add up to it — and it comes to you as a proposal to approve or decline. A plan is never put in place without your sign-off.

This keeps a partial-payment arrangement structured and visible instead of an informal "pay me when you can." The installments and their due dates are tracked, and the plan's status is always clear: proposed, active, completed, declined, or cancelled.

A proposed plan shows up for your decision. Approving it activates the schedule; declining asks for a reason so the tenant understands why. Because a plan changes how a real balance gets collected, this is a decision Aptoria keeps with a person rather than automating — the agent can surface the proposal and the context, but you decide.

Either party can cancel a plan that has not finished, and every step — proposed, approved, declined, cancelled, each installment, completion — is written to your audit trail with the amount and who acted.

Marking an installment paid credits it against the original rent period it was meant to cover, so the underlying balance actually goes down. That matters for what runs alongside: a period being paid down through an active plan is not treated as simply unpaid, which keeps late fees and reminders from firing on rent the tenant is paying on the agreed schedule.

When the final installment is marked paid, the plan is complete and the period is settled. If a tenant falls off the schedule, the plan is visible for you to cancel or renegotiate, so nothing slips through untracked.