The tenant portal gives renters one place to pay, view lease documents and receipts, send messages, and submit maintenance requests. It keeps tenant-facing tasks separate from landlord controls, while every request and payment stays tied to the correct tenancy record.
A portal scoped to one unit
Their lease, in one place
A portal scoped to one unit
When a tenant accepts your invite they land in their own tenant view, separate from your landlord workspace and scoped to exactly one unit. They see their lease, their payments, their maintenance requests, and their messages with you — and nothing else. Your other properties, other tenants, finances, and agent settings are never visible to them.
That separation is structural, not cosmetic: the tenant's access is bound to their lease, so there is nothing for them to stumble into. What follows is what their side of the app actually contains.
Their lease, in one place
The "My lease" screen collects everything a tenant usually has to dig for: the lease term, monthly rent, security deposit, who their landlord is and how to reach them, their current balance, renters-insurance status, and any uploaded lease documents. If you have sent a lease that awaits their signature, a "Sign now" prompt sits at the top until it is signed, and a renewal offer appears there with its proposed terms when you make one.
At the end of a tenancy, the same screen carries the move-out details: the move-out date, a shared checklist both sides can work from, and the deposit-return deadline that applies in the property's state — shown as a real date with the days remaining, so neither side is guessing at the clock.
The payments screen leads with what is due next and a button to pay it, backed by a full payment history where each period shows its status — paid, due, late, or waived. Paid payments have a downloadable receipt. Tenants pay by card or US bank account through the in-app flow, or they can link a bank once with Plaid and turn on autopay so rent is pulled automatically each due date.
Autopay is the tenant's own setting — they link their bank, they authorize the pull, and they can turn it off anytime. Your side of the arrangement is enabling rent collection; the tenant controls how they pay.
Tenants submit maintenance requests from their portal with a description and photos, and can follow the request's status as it is triaged and worked. Because requests come in structured, they reach you (or the agent, within your limits) with enough context to act on rather than as a vague text message.
They can also message you directly. If you have enabled auto-replies, the agent answers only within the categories you allow, and any message that trips one of your escalation keywords routes to you instead of being answered automatically. A tenant who wants a human gets one.