AI & autonomy
Approval queue
A single prioritized list where an autonomous system shows what it has already handled and the short list of decisions that still need a human to approve or deny.
Glossary
AI & autonomy
The approval queue is the core interface of an autonomous property-management system, the idea that 'the queue is the product.' Instead of hunting through screens, you open the app to one view: what the agent has already done on its own, and beneath it a short, ranked list of the items that fall outside its limits or need a human by law, each ready to approve or deny in a tap. The routine work is finished; your attention goes only where it is actually needed.
This inverts the usual software relationship. A system of record makes you initiate every action; the queue makes the software act and report, and asks you only to adjudicate the exceptions. Items reach the queue when they exceed a bounded-autonomy threshold, land on the blocked floor, or otherwise call for judgment. Examples include a transfer above its configured limit, a proposed applicant denial, or an ambiguous maintenance call. Everything that passes through it is written to the audit trail.
Approval queue workflow and worked example
A useful approval queue is a controlled handoff, not an inbox. Each item identifies the proposed action, affected property or tenancy, reason it exceeded authority, evidence, deadline, and reviewer. A practical lifecycle is submitted, evidence-ready, under review, approved or rejected, executed, and verified.
Example: a vendor requests a $1,450 change order above the maintenance limit. Preserve the original scope, photos, explanation, urgency, budget code, and maximum amount. Approval authorizes only that change; it does not prove work occurred or make the invoice payable.
Failure modes and reviewer checklist
Failure modes include silent approval by timeout, duplicate items, stale evidence, self-approval, and execution twice. An unknown execution state requires reconciliation before another attempt.