A work order is the record that turns a maintenance request into a tracked, accountable task. It captures what the problem is, which unit it’s in, the vendor assigned, the approved cost, and the status from open to completed. Work orders keep repairs from falling through the cracks and create a paper trail of how quickly issues were handled.
Beyond organization, that trail matters: documented, timely responses to repair requests support your habitability obligations and settle later disputes about what was fixed and when. Aptoria can open a work order from a tenant’s message, triage it, and stage a vetted-vendor route within a cost cap you set — surfacing anything above the cap in your approval queue instead of acting on its own.