Canonical action restrictions
The BLOCKED floor
Prohibitions remain disabled
Affirmative review where required
No default approval
Aptoria has 14 hardcoded limits no setting can switch off: 8 actions always require a human, and 6 are prohibited outright. Registry version 2026-09-06.1. Customer settings cannot weaken these restrictions. Human review requirements do not activate a workflow.
Approval queues
24
↑ 33%
Items waiting for human review
Autonomous actions
247
↑ 23%
Completed within policy
Permission groups
5
Roles across 12 properties
Escalations
3
↓ 50%
Require your attention
You are viewing as Property Manager
You can approve maintenance up to $1,500. Under $500 the agent acts within policy.
Switch role
Permission roles
What each role can see, approve, and manage.
Approval matrix
Who can approve what, before the agent acts.
Request
Owner
Regional Manager
You
Property Manager
Leasing
Accounting
Maintenance over $500
Maintenance over $1,500
Lease renewal exceptions
Vendor onboarding
Late fee waivers
Payment reversals
New property contracts
Under $500 the agent acts within policy. Above it a person decides, within their role’s limit.
Exception routing
Out-of-bounds items move up one role at a time.
1
Aptoria agent
Acts under $500 within policy; flags anything over, non-standard, or in conflict
2
Property Manager
Maintenance above $500, up to $1,500 · routed with a recommendation
3
Regional Manager
Above the Property Manager’s $1,500 limit
4
Owner
High-value or sensitive requests
Each hand-off is logged to the audit trail.
Property Manager
Approval limits for this role.
Maintenance
Up to $1,500
Late-fee waivers
Up to $75
Vendor onboarding
Not in approval path
Lease exceptions
Can approve
Payment reversals
Not in approval path
Recent approvals
Role required, who decided, and when.
Request
Property
Role required
Decided by
When
Status
Grounds service · $1,180
Oakwood Residences · Grounds
Property Manager
Marcus Webb, Property Manager
Mar 28, 9:37 AM
Approved
Lock re-key · $85
Elm Ave Triplex · Unit B
None · within policy
Aptoria agent · within policy
Jun 6, 2:52 PM
Autonomous
Sample portfolio · fictional data
Human review required
Terminate a lease
Ending a tenancy is a judicial-process decision with statutory notice timing — always yours.
An authorized reviewer must inspect the evidence and affirmatively decide. Required legal and provider gates still apply.
Unknown or unreviewed applicability remains unavailable.
Permission
REQUIRES_HUMAN
Maximum maturity
approval_only
Legal activation
unreviewed
Default approval
Never
Source: APT-AUTH-012:MASTER_PLAN:9
Human review required
File or advance an eviction
Possession actions require jurisdiction-specific process and must never be automated from an unsupported legal conclusion.
An authorized reviewer must inspect the evidence and affirmatively decide. Required legal and provider gates still apply.
Unknown or unreviewed applicability remains unavailable.
Permission
REQUIRES_HUMAN
Maximum maturity
approval_only
Legal activation
unreviewed
Default approval
Never
Source: APT-AUTH-012:MASTER_PLAN:9
Human review required
Deny an applicant
FCRA adverse-action rules require human sign-off and proper notice.
An authorized reviewer must inspect the evidence and affirmatively decide. Required legal and provider gates still apply.
Unknown or unreviewed applicability remains unavailable.
Permission
REQUIRES_HUMAN
Maximum maturity
approval_only
Legal activation
unreviewed
Default approval
Never
Source: APT-AUTH-012:MASTER_PLAN:9
Human review required
Deny an accommodation request
Fair Housing Act — only the landlord may decide, with a documented reason.
An authorized reviewer must inspect the evidence and affirmatively decide. Required legal and provider gates still apply.
Unknown or unreviewed applicability remains unavailable.
Permission
REQUIRES_HUMAN
Maximum maturity
approval_only
Legal activation
unreviewed
Default approval
Never
Source: APT-AUTH-012:MASTER_PLAN:9
Human review required
Deduct from a security deposit
Deposit deductions run on statutory clocks with itemization duties — always yours.
An authorized reviewer must inspect the evidence and affirmatively decide. Required legal and provider gates still apply.
Unknown or unreviewed applicability remains unavailable.
Permission
REQUIRES_HUMAN
Maximum maturity
approval_only
Legal activation
unreviewed
Default approval
Never
Source: APT-AUTH-012:MASTER_PLAN:9
Human review required
Serve a rent-increase notice
Notice timing is tiered by tenancy length under state law — served by you, on your decision.
An authorized reviewer must inspect the evidence and affirmatively decide. Required legal and provider gates still apply.
Unknown or unreviewed applicability remains unavailable.
Permission
REQUIRES_HUMAN
Maximum maturity
approval_only
Legal activation
unreviewed
Default approval
Never
Source: APT-AUTH-012:MASTER_PLAN:9
Human review required
Send a formal collection demand
Formal dunning carries consumer-protection formatting duties — never autonomous.
An authorized reviewer must inspect the evidence and affirmatively decide. Required legal and provider gates still apply.
Unknown or unreviewed applicability remains unavailable.
Permission
REQUIRES_HUMAN
Maximum maturity
approval_only
Legal activation
unreviewed
Default approval
Never
Source: APT-AUTH-012:MASTER_PLAN:9
Prohibited in Aptoria
Pool your data to set rents
Your numbers never feed a shared pricing model. Hardcoded — no setting can switch it on.
This action is prohibited in Aptoria. An approval or account setting cannot enable it.
Unknown or unreviewed applicability remains unavailable.
Permission
PROHIBITED
Maximum maturity
disabled
Legal activation
unreviewed
Default approval
Never
Source: APT-AUTH-012:MASTER_PLAN:9
Prohibited in Aptoria
Set rent from external data
Aptoria policy prohibits automated rent setting from external data, including public-data inputs.
This action is prohibited in Aptoria. An approval or account setting cannot enable it.
Unknown or unreviewed applicability remains unavailable.
Permission
PROHIBITED
Maximum maturity
disabled
Legal activation
unreviewed
Default approval
Never
Source: APT-AUTH-012:MASTER_PLAN:9
Human review required
Report a resident to a credit bureau
Aptoria does not report residents to credit bureaus today. If it is ever offered, each report would need an authorized person’s decision; no setting, provider, or agent can send one automatically.
An authorized reviewer must inspect the evidence and affirmatively decide. Required legal and provider gates still apply.
Unknown or unreviewed applicability remains unavailable.
Permission
REQUIRES_HUMAN
Maximum maturity
approval_only
Legal activation
unreviewed
Default approval
Never
Source: APT-AUTH-012:MASTER_PLAN:9
Prohibited in Aptoria
Downgrade or close a habitability concern
A model cannot reduce urgency or close a habitability concern without accountable human review.
This action is prohibited in Aptoria. An approval or account setting cannot enable it.
Unknown or unreviewed applicability remains unavailable.
Permission
PROHIBITED
Maximum maturity
disabled
Legal activation
unreviewed
Default approval
Never
Source: APT-AUTH-012:MASTER_PLAN:9
Prohibited in Aptoria
Override a deposit deadline
Deposit deadlines cannot be extended or suppressed by an agent, workspace setting, or model.
This action is prohibited in Aptoria. An approval or account setting cannot enable it.
Unknown or unreviewed applicability remains unavailable.
Permission
PROHIBITED
Maximum maturity
disabled
Legal activation
unreviewed
Default approval
Never
Source: APT-AUTH-012:MASTER_PLAN:9
Prohibited in Aptoria
Impose a mandatory fee
The agent cannot create or impose a mandatory fee; enabled fee workflows require separately reviewed authority.
This action is prohibited in Aptoria. An approval or account setting cannot enable it.
Unknown or unreviewed applicability remains unavailable.
Permission
PROHIBITED
Maximum maturity
disabled
Legal activation
unreviewed
Default approval
Never
Source: APT-AUTH-012:MASTER_PLAN:9
Prohibited in Aptoria
Score a resident’s risk
Proprietary resident risk scores are permanently prohibited. Review source facts and make required decisions as a human.
This action is prohibited in Aptoria. An approval or account setting cannot enable it.
Unknown or unreviewed applicability remains unavailable.
Permission
PROHIBITED
Maximum maturity
disabled
Legal activation
unreviewed
Default approval
Never
Source: APT-AUTH-012:MASTER_PLAN:9
Sample portfolio · fictional data
Before relying on this workflow, check its current status on Availability, the actions that always need a person on the human-required floor, and how records and cancellation work in the Trust Spine.
Switching from another tool?
Restrictions are not activation approval.
An action requiring human review remains unavailable until its own authorization, legal, provider and evidence requirements pass. A signed artifact cannot override the floor.