Integrations · Communication

Reach tenants by SMS — with consent and STOP controls.

Aptoria uses Twilio for tenant text reminders, late notices, two-factor codes, and inbound voicemail-to-text. Consent, quiet hours, and STOP opt-outs are checked before eligible sends.
Live
Available after setup
Twilio SMS + Voice is listed as live in Aptoria's integration catalog. Availability still depends on customer authorization, provider configuration, and a successful provider receipt for the specific workflow.
Consent + STOP controls
Two-way texting
Quiet hours checked
Twilio · SMS
Rent reminder
Scheduled
Consent
On file
Quiet hours
Checked
STOP
Auto opt-out

The texts tenants actually need

Rent-due reminders, late notices, maintenance updates, and 2FA codes can go out over Twilio SMS when the configured consent, timing, and delivery checks pass.
Rent reminders + late notices on your schedule
Maintenance status updates as work progresses
Two-factor codes for account security
Grounded in the tenant’s ledger and lease
Outbound
Type
Rent reminder
To
Unit 4B
Send
Jul 28 · 10am
Consent
Verified

Consent checks before eligible sends

Aptoria checks consent, quiet hours, and STOP/HELP provider events before eligible sends. A processed STOP event marks the tenant opted out and logs that state for review.
Consent required before the first message
Quiet-hours window checked per configured jurisdiction
STOP/HELP provider events before eligible sends
Opt-out state logged to the audit ledger
Opt-out
Inbound
“STOP”
Action
Opted out
Future sends
Blocked
Logged
Audit ledger

Inbound replies, turned into work

Tenants can text back. Replies and voicemail-to-text come into Aptoria where the agent can draft routine answers from approved records or stage a maintenance ticket for review.
Two-way SMS captured in the tenant thread
Voicemail transcribed to text
Routine replies drafted from approved records
Issues staged as maintenance tickets
Inbound reply
From
Unit 4B
Message
“Sink is leaking”
Action
Ticket opened
Priority
Standard
Trust without theater
Verifiable, not vibes.
Three things you can check yourself — without a sales call, without a logo carousel.
Review cancellation and reversal scope before relying on it.
Eligible irreversible autonomous actions using Aptoria’s soft-commit workflow have a 15-minute cancellation window before execution. Undo is available only for actions marked reversible; completed provider or external actions may need a separate remedy.
Soft-commit scope
Decision records with available hash verification.
For organization-scoped decisions recorded through the current decision ledger, Aptoria can verify hash-chain structure and available content hashes. It is not an immutable external archive, complete legal record, or compliance certification.
Ledger scope
Human review remains part of consequential work.
Supported policy blocks keep defined action classes, including eviction filing, applicant denial, lease termination, and security-deposit deductions, out of autonomous execution. Product controls do not replace legal review or jurisdiction-specific advice.
Human-required floor
See exactly how we measure it

More integrations

Connect Twilio and text your tenants.

Free for your first unit. Reminders, notices, and 2FA over SMS — with consent, quiet hours, and STOP controls.
Start free
See the demo