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Trust & Autonomy

The 15-minute cancellation window

Needs setup
Controls stated
Human boundary stated
When rent payments are enabled, every money movement can be cancelled within 15 minutes; no money moves through Aptoria today.
Autonomous actions
247
↑ 23%
Completed within policy
Approval requests
18
↑ 34%
Sent to you this week
Exceptions
6
↓ 50%
Need your attention
Actions this week
271
↑ 28%
Across all properties
Autonomy levels
Where each kind of work sits today, from your workflow settings and property policy.
Manual
2
People only. The agent does not act.
New vendor onboarding
A Regional Manager adds vendors; no dispatch before.
Payment reversals
Refunds and reversed charges are done by Accounting.
Requires approval
4
The agent prepares it; a person decides.
Maintenance over $500
Property Manager up to $1,500; Regional Manager above.
Plumbing at sign-off properties
Oakwood Residences · owner policy requires a manager.
Fee waivers
Always wait for a person, at any amount.
Lease exceptions
Non-standard terms always wait for a person.
Autonomous within limits
2
The agent acts, then records why.
Maintenance under $500
Dispatched with a preferred vendor, insurance on file, no property rule requiring sign-off.
Rent reminders
Sent on the configured schedule; replies go to the inbox.
How the agent decides
Answered from the current settings.
Can the agent act?
Yes, within the limits below
Under what conditions
Preferred vendor, insurance on file, no property rule requiring sign-off
Up to what amount
$500 per maintenance quote
Who reviews exceptions
Property Manager first · above $1,500, Regional Manager
When it is unsure
Below the configured confidence threshold the request goes to team review; nothing is sent
Always needs a person
Fee waivers and lease exceptions, at any amount
Exception queue
Items that need your review or don’t meet current policies.
Recent agent activity
What your agent is handling right now.
Filed maintenance request
10:24 AM · Unit 402 — clogged kitchen sink
Autonomous
Requested quote
9:42 AM · Plumbing — Unit 207
Autonomous
Sent late-payment notice
9:40 AM · Unit B — 4 days past due
Autonomous
Flagged exception
Yesterday · Unit 101 — $2,400 water heater quote
Needs review
Sample portfolio · fictional data
Status of the cancellation window
When rent payments are enabled, every money movement can be cancelled within 15 minutes; no money moves through Aptoria today. A completed provider action may not be reversible.
Planned cancellation window

How the window will work

When rent payments are enabled, every money movement can be cancelled within 15 minutes; no money moves through Aptoria today.
Only irreversible actions wait in the window
You will see what is about to happen and why
Cancelling stops it before it runs
Every cancellation will be recorded
Status
Planned
Applies to
Irreversible actions
Window
15 minutes
Today
No money moves through Aptoria
A completed provider action may need a separate remedy.
Today

What exists today

Aptoria doesn’t move money or act on its own yet, so nothing waits in a window today. You can already set the limits it will work within and stop all of its automation at once.
Set limits in workspace settings
Stop all automation with the emergency stop
Hardcoded human-required actions never run on their own
See the availability page for current status
Status
Planned
Applies to
Irreversible actions
Window
15 minutes
Today
Limits and the emergency stop
A completed provider action may need a separate remedy.
After completion

Completed actions can need a different remedy

Once a provider has completed an action, such as a settled payment, it may not be reversible in Aptoria. A refund or dispute then follows the provider’s own process.
Completed provider actions may not reverse
Settlement timing depends on the provider
Records will keep the available details
Use the provider’s remedy where it applies
Status
Planned
Applies to
Irreversible actions
Window
15 minutes
Today
Provider process applies
A completed provider action may need a separate remedy.
Escalation

When Aptoria pauses

When a record is incomplete, conflicting, or outside policy, the action should pause and be assigned to a human owner.
Do not treat a draft, sample, or activity entry as proof of delivery, settlement, legal validity, or compliance.
Use the Trust Center and Availability pages for the current workflow boundary before enabling a customer-facing process.
Sensitive or uncertain
Pause and review
Decision owner
Authorized human
Record
Keep evidence with workflow
Sample portfolio · fictional data
Before relying on this workflow, check its current status on Availability, the actions that always need a person on the human-required floor, and how records and cancellation work in the Trust Spine.

Limits first, then automation.

The cancellation window arrives with Aptoria’s planned payments and automation. Today you can set limits and use the emergency stop.