Maintenance & Vendors

Aptoria maintenance requests: today vs. planned

Maintenance requests: Planned

Maintenance triage: Planned

Vendor dispatch: Planned

Taking maintenance requests from tenants, sorting them by urgency, and sending jobs to vendors in Aptoria are planned. Until then, keep taking requests the way you do now; you can already add the properties and units they will attach to.

Updated 2026-10-23

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142

▲ 32%

Maintenance messages handled

2h 18m

▼ 41%

Time to first response

▲ 28%

Appointments booked

92%

▲ 12%

Completion rate

WO-77834 · Front door lock sticking

Sample workspace / Elm Ave Triplex / Unit B · Jordan Park

Completed

Opened Jun 6

Conversation

SMS · tenant, agent and vendor

Jordan Park

· 9:14 AM

Hi, the front door lock is sticking. It takes a few tries to get the key to turn and it seems to be getting worse.

Jordan Park

· 9:15 AM

I’ve attached a photo. Can someone take a look?

Aptoria AI

· 9:17 AM

· Sent automatically (planned) · SMS

Thanks for letting us know, Jordan. We’ve opened a maintenance request and are getting a vendor quote. We’ll keep you updated here.

Quick Locksmith

· 2:14 PM

· Vendor update

Replaced the cylinder and re-keyed the front door. Turns smoothly now. Photos added to the work order.

Maintenance workflow

6 recorded steps

Resident message received

Aptoria agent · SMS from Jordan Park: front door lock sticking

Jun 6, 9:14 AM

Intent classified

Aptoria agent · Maintenance · Locksmith

Jun 6, 9:15 AM

Vendor selected

Aptoria agent · Quick Locksmith accepted the job

Jun 6, 10:47 AM

Threshold evaluated

Aptoria agent · $85 ≤ $200 dispatch cap · no sign-off rule at Elm Ave

Jun 6, 11:02 AM

Work order created

Aptoria agent · WO-77834 sent to Quick Locksmith

Jun 6, 11:05 AM

Repair completed

Quick Locksmith · Lock cylinder replaced and re-keyed

Jun 6, 3:02 PM

Vendor coordination

Vendor · 4 jobs

Completed

Scheduled

Jun 6 · 2:00–3:00 PM

Quote

$85 · within the autonomy threshold

Approval

Autonomous

Resident updates

Request confirmed

Sent at Jun 6

Vendor scheduled

Jun 6 · 2:00–3:00 PM

Repair completed

Resident notified

Sample portfolio · fictional data

Maintenance requests

Maintenance requests: planned

Taking maintenance requests from tenants through Aptoria is planned, because it needs tenant portal invites, which are planned too.

Status

Planned

Updated

2026-10-23

Maintenance triage

Maintenance triage: planned

Sorting maintenance requests by urgency in Aptoria is planned.

Status

Planned

Updated

2026-10-23

Vendor dispatch

Vendor dispatch: planned

Sending jobs to vendors from Aptoria is planned.

Status

Planned

Updated

2026-10-23

Sample portfolio · fictional data

Before relying on this workflow, check its current status on Availability, the actions that always need a person on the human-required floor, and how records and cancellation work in the Trust Spine.

Price and comparison

See Aptoria pricing · Aptoria vs DoorLoop

What else Aptoria does today

Rent collection · Tenant screening · Leases and e-signature · Late fees · Accounting and Schedule E · QuickBooks · Tenant messaging · Security deposits · Florida · Reviews

Switching from another tool?

Planned, and labeled that way.

Every status on this page comes from Aptoria’s capability registry, so it changes when the product does.

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